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vivian0913's profile

New Member

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1 Message

Friday, December 2nd, 2022 9:50 PM

change phone plan for a month

now I m in a family college student prepaid plan, but how can I keep my number and get transfer to an individual plan? I need to travel to uk for one month, so I need to a plan that works for that.

Accepted Solution

Official Solution

Community Support

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231.3K Messages

1 year ago

We are here to help you switch from a multi line account to an individual account, @vivian0913.

 

To switch to your own individual plan

  1. Sign in to att.com/myprepaid.
  2. Select the up or down arrow on the Member Lines section to view all lines on the account.
  3. Choose the member line you want to change back to an individual line by selecting the up or down arrows.
  4. Select Remove to proceed.
  5. Read the important info and then select Continue. The line change happens immediately.

We’ll send the member a text message letting them know of the change. Once the line’s removed, the account owner will lose any associated discounts for that line and won’t have to pay for it. The member will keep the same rate plan and expiration date they had with the Multi-Line plan, and they'll be responsible for paying the full, undiscounted monthly plan charge going forward.

 

To use AT&T prepaid outside of the U.S., get the international travel add-on to talk, text, and use data while in select countries. Plus, use it to call to other countries and more.

 

Another great option will be to use Wi-Fi Calling. You can call, text, and use Visual Voicemail with Wi-Fi Calling. Just make sure you have:

  • A Wi-Fi internet connection
  • A compatible AT&T wireless phone or AT&T prepaid phone with Wi-Fi turned on and an eligible plan
  • An AT&T wireless or AT&T prepaid account set up for HD Voice

We hope this helps. Please let us know if you have any other questions!

 

Clarissa, AT&T Community Specialist 

ACE - Expert

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64.7K Messages

1 year ago

You do not need to have your line moved to an individual plan. You can stay on the multi line plan while you travel. What you need while traveling is the international travel add on detailed above by ATTHelp. You purchase that add on from your own account, not from the multi line account. 

New Member

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8 Messages

1 year ago

Thank you for sharing! 

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