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Contributor

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2 Messages

Sat, Nov 9, 2019 4:26 AM

Cancelling plan from overseas

I am trying to cancel my AT&T’s prepaid plan while not in America. I however cannot log in to an account because each four digit code is being sent to the at&t phone number which has no service and cannot receives messages. How do I fix this

Responses

sandblaster

ACE - Expert

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44.1K Messages

a year ago

You don’t. You can’t access your prepaid account from abroad. To cancel prepaid, all you need to do is stop paying. If you need to stop autopay, you needed to do that before leaving the US. Your only options to stop autopay from abroad are to call or cancel your credit card. If you call, call the international support number.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Good morning
Am I able to cancel over email so that my credit isn’t ruined because I previously tried calling the phone number suggested and could not get through. I still have the SIM card. And everything and I still remember the number
sandblaster

ACE - Expert

 • 

44.1K Messages

a year ago

Sorry, no, email is not an option. ATT does not do customer support via email, there is no customer support email address. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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