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gvu0110's profile

Tutor

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3 Messages

Mon, Sep 3, 2018 2:32 PM

Canceling Mobile Plan from Canada

I traveled to the US 2 month ago. I bought a new sim card and I said to the AT&T staff I use the 40-$ plan for only 1 month, because I backed to Canada after that. Until now, however, I have charged 80$ for 2 months.

I dont have any ID and password to make a live chat, dont have any customer service email to ask to cancel the plan.

I have the phone number, but I threw the sim card upon arriving Canada.

Can anyone help me.how to cancel the service?

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Official Solution

adidaskid808

ACE - Professor

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1.7K Messages

3 y ago


https://forums.att.com/t5/AT-T-PREPAID/Canceling-a-sim-payment/td-p/5638749

The answer is above by @sandblaster, the 1 800 number works in Canada.

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Official Solution

sandblaster

ACE - Expert

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54.5K Messages

3 y ago

Prepaid does not have live chat. Even without the SIM card, you may be able to login to your prepaid account and turn off autopay. Use the phone number as the id, the initial pin should be the last 4 digits.  If that does not work, your options are to call or get your bank/credit card to block the charges. If you choose to call, the following info is from customer support (Even though it says inside US, pretty sure you can call the 800 number):

Customers in these situations need to call one of two numbers. 

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.I 

Tutor

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3 Messages

3 y ago

Thank you guys. I will try and update later

Tutor

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3 Messages

3 y ago

I called to 1-800-901-9878 from Canada and it worked! Thank you so much!

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