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Katarinakinney1921's profile

New Member


1 Message

Saturday, February 25th, 2023 2:26 AM

Cancel my order I just made

Hi I’m Katarina I just purchased an sim car in a store and tried activating it I thought I was doing the right way but I realized once I placed an order online through att that I ordered a SIM card I already have one I just wanted to activate it I don’t need the SIM card and I also wanted to try and use the same number I’ve been using 

Accepted Solution

Official Solution

Community Support


232.4K Messages

1 year ago

Hello, @Katarinakinney1921! We can help you cancel your order.


To cancel your online order:

  1. Go to Check order status 
  2. Enter the requested info.
  3. Select the order you want to cancel.
  4. Choose Cancel order or Cancel item. Don’t see a cancel option? That means your order probably shipped already. You can still return or exchange it after it's delivered.
  5. Follow the prompts to confirm your cancellation.

We hope this information is helpful, and please let us know if you have any additional questions.


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Specialist

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