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2 Messages

Tue, Sep 1, 2020 9:11 PM

Cancel AT&T prepaid from abroad (autopay-goonline-login unable; autopay activated)



I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan?


Thank you so much for your help!




ACE - Expert


55.5K Messages

1 y ago

Account access is blocked from most locations abroad. Your options to stop autopay without account access are to call the international support number or cancel the card used for autopay. Click the “contact us” at the link at the bottom offor the international support number.

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