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New Member

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2 Messages

Wed, Jan 15, 2020 7:26 AM

Canada roaming - store clerk said it would work but alas

Went into store and asked the clerk for a prepay plan to use the phone in California, Hawaii and Canada. Got the $35 prepay, Just got to Canada and nothing works. Phone is samsung s8+ and was working fine in US.

Responses

sandblaster

ACE - Expert

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34.4K Messages

a month ago

That plan does not include Canada usage and does not allow data usage but you should be able to call or text from Canada at pay per use rates. That means you must have an account balance to pay for calls and texts. Only the 8GB plan and higher includes Canada usage.

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New Member

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2 Messages

What a complete waste talking to a clerk then. Is there a way to up grade by paying the difference of do I need to buy the whole thing again?
lizdance40

ACE - Sage

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70.3K Messages

Unfortunately to change plans you would terminate the existing plan and have to pay for the new plan in full. The information online for prepaid plans does make the distinction as to what is included i e Mexico and Canada

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.