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Yuxuan's profile

Contributor

 • 

1 Message

Thu, Feb 21, 2019 5:30 AM

Can I stop my auto-pay plan if i don't remember my phone number?

Hi,

I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I couldn't make an international call for now. I really need help to cancel the plan without making a phone call if possible. 

 

I hope AT&T Customer Care can see this and help me out. Please let me know if you need anything from me to solve this issue. Thanks!

 

Accepted Solution

Official Solution

ACE - Sage

 • 

90.6K Messages

3 y ago

Cancel the card used to pay the service.

No, without the number it cannot be canceled from at&t’s End

 

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