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4 Messages

Sat, Mar 9, 2019 10:12 PM


My original plan is $50, it can pay $40 per month with autopay.  I paid yesterday and my transaction is already completed. But, my plan is not working, and I have an ATT account balance for $5. Also, I got a text like you have canceled your prepaid autopay. What does it mean? Does it mean like can I get back $43.31 my bank account? I am really confused about what does happen. I don't know what plan am i using and what is the meaning of the canceled prepaid autopay. Can you check and solve for me?


Accepted Solution

Official Solution

Brand User

Community Support


140.1K Messages

2 years ago

Hello @ssuujj!


Autopay payments are processed 1 day prior to the rate plan renewal date. If the payment is not successful due to insufficient funds, the payment will be attempted again in 24 hours. As a result, please allow 1-2 days for the payment to finish processing.


We hope this info helps!

Lar, AT&T Community Specialist

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