Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Enjoy 16GB of high-speed data for $25/mo.
GThomasPT's profile

New Member

 • 

6 Messages

Fri, Aug 12, 2022 10:52 PM

AT&T DataConnect Data Removed but billed me for the month

I received a confirmation that I was billed 34.99 last 8/9/2022.  But I wasn’t been able to access the internet. I thought it was just down. But after 4 days I checked my account. It says I was billed but my status was “pending”. I called the AT&T customer service number.. after and hour and half of being passed around. I was finally told that they don’t have a way to access DataConnect Pass Plans. So I thought maybe just add the service back…. So they billed me 34.99 again and again they accepted payment but again in “pending” status.  Mind that I have been using the service and had not problem since 10/8/2020. So I’m hoping someone has a number to call AT&T and fix this. 

I have been give the numbers, (866) 975-0050, (800) 801-1101, (800) 288-2020, (800) 331-0500 and finally pre-paid (800) 901-9878 who said no one will be able to help me and just cancel my subscription and sign up with prepaid.  Which of course doesn’t have unlimited LTE and is more expensive. 

ACE - Sage

 • 

100.3K Messages

2 m مضت

What device were you using this plan on?  Hotspot or tablet?

New Member

 • 

6 Messages

2 m مضت

I have it on an iPad Pro. 

ATTHelp

Community Support

 • 

200.4K Messages

2 m مضت

Hey there @GThomasPT, we'll be happy to help you with your DataConnect plan.

We want to make sure we're completely understanding your post, so please answer a few questions for us. Was your plan removed from your account and then added back on, or were you unable to have internet access for a few days? Knowing this information will help us if we need to look into your account.

Did you change your DataConnect plan? If so, since this is a prepaid data-only plan, you'd be charged up front and in full for the change. If you didn't change your plan, has this second payment gone through or is it still listed as pending on your bank account? If it's listed as pending, then we recommend you wait to see if it posts or drops within the next few days.

Thank you @formerlyknownas for the helpful question as well.

Please let us know if this helps, and reach back out if the second payment posts, so we can continue here if needed.

Dylan, AT&T Community Specialist

ACE - Sage

 • 

100.3K Messages

2 m مضت

@GThomasPT

Call at&t and verify the imei is an iPad.

The plan in question was discontinued in January of 2020. I'm a little puzzled how you managed to still get it in October of 2020 when it was no longer available.

AT&T may tell you they cannot put you back on this plan. And you will have to choose from existing plans.

The only unlimited plan for an iPad now is connected to an unlimited phone plan there is no Standalone option.

New Member

 • 

6 Messages

2 m مضت

Dylan, AT&T Community Specialist

1. Was your plan removed from your account and then added back on, or were you unable to have internet access for a few days?

Answer: The plan disappeared. No problem since 1/22/20 - picture below when i first signed up. Then what my account looks like. I tried to add the plan again on the 12th is the reason I have another “pending” status.  Everything was working until the renewal date of the 8th and internet just stopped. 

2. Did you change your DataConnect plan?

Answer: No… everything was set up years ago.  I didn’t see any reason to change or mess with it except update the credit card.

ATTHelp

Community Support

 • 

200.4K Messages

2 m مضت

Thanks for getting back to us and sharing these photos, @GThomasPT.

 

Just like @formerlyknownas mentioned, DataConnect Pass plans are no longer being offered. You'd have to sign up for one of our existing prepaid tablet plans instead. We recommend you wait to see if the pending charges on your bank account go through or drop, and we'll look into our options for assisting you with those then.

Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist.

 

 

New Member

 • 

6 Messages

2 m مضت

Are you saying that all the DataConnect Pass holders were summarily just dropped this month? It’s not that I’m trying to sign up. I already had the plan and they took out of plan and billed me. No warning. No… hey… we’re no longer going to be doing this after at certain date. If they are still continuing to provide the plan to other people that signed up prior to the cutoff I think being a loyal customer these past couple of years should count for something. 

ATTHelp

Community Support

 • 

200.4K Messages

2 m مضت

We understand, @GThomasPT, and we really do want to help.

 

The plan you were on has been grandfathered, and because of that, we're unable to add you back onto the plan you originally had. We'd be happy to continue this in a DM, that way we can look into your account and explore other options for you. Please watch the blue message icon in the upper right-hand corner of the screen for our message.

We look forward to hearing from you.


Dylan, AT&T Community Specialist

 

New Member

 • 

6 Messages

2 m مضت

Sorry I’m missed the DM. Can we set a time?  Or maybe I can email my number to you?

New Member

 • 

6 Messages

2 m مضت

I understand and very happy I was grandfathered in. It’s why I’m upset it was deleted. It’s a glitch on your end. Besides. The monthly renewal wasn’t missed. So I didn’t opt-out so I should’ve be penalized by your systems mistake. 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.