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Zeqing's profile



1 Message

Sun, Mar 31, 2019 2:53 AM

AT&T charged me but fail to renew

I've been using $50 plan with $5 discount from autopay. 


On March 27th, AT&T charged my bank account with the same monthly rate and I got a text message saying that my payment was successful.


Then yesterday I got another message saying that my plan did not renew. It said "Hmm...something isn't working on our end and your plan didn't renew."


But I did not change or update anything for the past few months. AND there's enough money in my debit card. AND the $43.11 for this month has been charged!!!! But the renew succeeded at first, and then failed???? I have no idea what's going on??? What should I do????


I do not want to change another car or another plan and get charged again, because I heard someone else have been double billed before.

Since the money has been taken by AT&T for this month, I want my plan service!!!!....


Community Support


195.2K Messages


Hello @Zeqing,


We'd be more than happy to take a closer look into why your PREPAID plan did not renew after you were charged. We'll be sending you a private message to request account information shortly.


Sean, AT&T Community Specialist




156 Messages


If you are on a $50 plan, with an auto pay discount of $5, and your card was charged $43.11 and the renewal failed, it would seem to me that $43.11 was not enough to renew the plan. Maybe you have the $50 8GB plan with a $10 autopay discount and then get charged additional $3.11 for taxes? Seems to me that should of worked, but hopefully customer service gets you taken care of. Could have been a glitch, but I hope you will report back and let us know .
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