Contributor
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1 Message
AT&T charged me but fail to renew
I've been using $50 plan with $5 discount from autopay.
On March 27th, AT&T charged my bank account with the same monthly rate and I got a text message saying that my payment was successful.
Then yesterday I got another message saying that my plan did not renew. It said "Hmm...something isn't working on our end and your plan didn't renew."
But I did not change or update anything for the past few months. AND there's enough money in my debit card. AND the $43.11 for this month has been charged!!!! But the renew succeeded at first, and then failed???? I have no idea what's going on??? What should I do????
I do not want to change another car or another plan and get charged again, because I heard someone else have been double billed before.
Since the money has been taken by AT&T for this month, I want my plan service!!!!....
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @Zeqing,
We'd be more than happy to take a closer look into why your PREPAID plan did not renew after you were charged. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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Rscarol
Scholar
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156 Messages
5 years ago
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