We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
The best prices for our Military families
5GB of Hotspot Data With an Unlimited Plan
e523's profile

New Member

 • 

7 Messages

Sat, Oct 1, 2022 12:49 AM

8gb bonus data not working.

I have the 300$ prepay plan and I’ve looked online and everything says the bonus data kicks in after using the first 8gb but i just used up my data and now on data everything is slow. how do i fix this?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

203.7K Messages

2 months ago

Hey there @e523, let's look into your extra data together. 

 

You can check your available prepaid data by dialing *777# on your, where you'll get a text with your prepaid data balance and usage. You can also check your normal and bonus data online by following these steps: 

  1. Go to att.com/myprepaid.
  2. Go to Account History.
  3. Choose start and end dates, up to 30 days at a time. 
  4. Select a History Type.
  5. Select Submit or Export to PDF

This will let you know for sure if you're getting the extra data, and if you're using it. Please share the results with us here, so we can look into this further.

Dylan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.