
New Member
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7 Messages
8gb bonus data not working.
I have the 300$ prepay plan and I’ve looked online and everything says the bonus data kicks in after using the first 8gb but i just used up my data and now on data everything is slow. how do i fix this?
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.4K Messages
1 year ago
Hey there @e523, let's look into your extra data together.
You can check your available prepaid data by dialing *777# on your, where you'll get a text with your prepaid data balance and usage. You can also check your normal and bonus data online by following these steps:
This will let you know for sure if you're getting the extra data, and if you're using it. Please share the results with us here, so we can look into this further.
Dylan, AT&T Community Specialist
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