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kenb0607
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The 5th element!

New Member

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15 Messages

Sat, Dec 18, 2021 10:10 PM

Will a 4G phone keep working after February 2022?

Hi all, 

I need a little clarification about compatibility of my phone as Customer Care gave me conflicting information. 

I just switched to and activated AT&T Prepaid today with a new SIM card in my old phone, Samsung Galaxy A10e. After an hour or so into the new service, I received a text from AT&T and my phone stopped making/receiving phone calls. It says, "the phone you recently tried to use will not work on our network." I was connected to Customer Care and a rep was able to restore my service, but after providing my IMEI, he told me that I would need a 5G phone. Here's what I don't understand: 

a) AT&T website says my phone will keep working after February 2022: Devices-Working-on-ATT-Network.pdf

b) My $30 Prepaid plan doesn't grant an access to the 5G network anyways. 

Can I just ignore this text and the rep? I feel this was a mistake, but then I indeed received a text and the rep reiterated its content. Any advice or information would be appreciated. 

Thanks, 

Ken

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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30.3K Messages

1 year ago

Is your phone an AT&T-branded phone?  When it boots up does it show the AT&T logo? 

I ask because AT&T has two lists, one for AT&T-branded phone, and another list for unlocked phones.  The SM-A102U is only on the AT&T-branded list.

Juniper

ACE - Expert

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30.5K Messages

1 year ago

Phone must support AT&T's Voice over LTE (VoLTE, HD Voice). This should mean a minimum of 4G LTE for voice calling.

Check their official whitelist of supported phones. Make sure to match the exact model.

These phones will still work on our network after we phase out 3G in February 2022 (att.com)

JefferMC

ACE - Expert

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30.3K Messages

1 year ago

AT&T currently lists Galaxy A10e (specific model numbers A102U, A102UC, and
A102U1) as supported.  If your phones specific model number SH-xxxxx matches one of the above, it should work, but apparently your IMEI isn't in AT&T's database.

However, it's more likely that your specific model number differs subtly from one of those and it will not work on AT&T's network for more than a few weeks.

You do not need a "5G" phone.  But, as Juniper said, you do need one that supports and has been certified for AT&T's Voice over LTE (VoLTE), also known as HD Voice, service.  A 5G phone probably won't be affected by the LTE shutdown, which is probably somewhat less than a decade in the future.

kenb0607

New Member

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15 Messages

1 year ago

Okay. Thank you for the replies. My model is A102U. It would be misleading if AT&T indeed doesn't support a phone that they say will support, but I guess when my phone stops working, I will need to buy a new one. 

kenb0607

New Member

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15 Messages

1 year ago

Ohhhh, now I get it. You are right. Mines is an unlocked phone from Boost Mobile and the model is not listed in the second list. So it'll stop working. Thank you very much for the information. 

kenb0607

New Member

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15 Messages

1 year ago

JefferMC, how did you find the second link? I was only aware of the first link and that's how I determined that I wouldn't need another phone. This is where I found the first list and the page just reads that my phone is good to go: Use Your Own Phone or Tablet with AT&T PREPAID - Wireless Customer Support (att.com)

I feel I was wronged by AT&T. I will go back to a customer rep to see if they can do anything about it. 

New Member

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2 Messages

1 year ago

Thanks for the Information 

ATTHelp

Community Support

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204.1K Messages

1 year ago

Hello kenb0607, we're here to help you with your Prepaid plan.

 

Your Prepaid plan need to include 5g access. The unlimited plus plan has 5g access. You can review our Prepaid plans for all the features.

 

Hope this address your concerns.

 

Thank you for Visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

JefferMC

ACE - Expert

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30.3K Messages

1 year ago

@kenb0607 wrote:

JefferMC, how did you find the second link? 

I googled "at&t supported phone list"

kevink

ACE - Scholar

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584 Messages

1 year ago

I still have issues with this list and wonder how things will actually work out.  For instance, some prepaid carriers sell phones, such as the Galaxy a10e, that works on that carrier no matter which of the 3 networks the user is subscribed to.  So that phone actually works with ATT's network now.  I can't test if it works on ATT prepaid without spending money, though, since I'm using an eSIM.

Don't know about Boost, though :)

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