Voicemail says full when called, but no voicemails to delete

When you call my voicemail it says full. I checked and it says I have no voicemails. It does not give me an option to do anything further with deleted vm's.

Responses

ATTHelp

Community Support

•

215.7K Messages

2 months ago

Hi Tbarrett. Let's meet in a Direct Message (DM) to get you a resolution to your experience with your Voicemail.

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

If you notice that your phone's signal strength is poor then that can explain why your voicemail is impacted the way it is. Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts.

Find these details and more under Confirm wireless coverage and signal strength when you visit Troubleshoot your voicemail service.

Be sure to watch for the DM. We'll be sending you a message so that we can look into why you're unable to access your messages whenever you call your voicemail.

Lar, AT&T Community Specialist

0