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jcdmelo's profile

Contributor

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1 Message

Mon, May 7, 2018 4:20 PM

Vesta and AT&T AutoPay SCAM

Hi, all!

 

I bought a Pre-Paid SIM card from an AT&T store in Orlando in February, ignoring that it was on AutoPay. I got a debt on my credit card for it, and since I moved back to my country, I could not access my AT&T acccount to cancel it.

 

The only way I got rid of AutoPay was cancelling my credit card!

 

Julio

 

Responses

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ATTHelp

Community Support

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152.3K Messages

3 y ago

Hello @jcdmelo,

 

I am sorry to hear this happened. We recommend reaching out to us if this type of issue happens so we may assist further.

 

Sorry for any inconvenience this has caused. Thank you for providing us with this information and feedback. Take care and have a great day!

 

Jonathan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 y ago

Hi,

I am in the same situation as Julio, with debts on my card with the VESA *AT&T description.

Looked at the page mentioned above, however there is no clue on how to fix this.

 

How can I get rid off these debts as I no longer have a line with AT&T?

 

Regards,

Marcello

Contributor

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1 Message

3 y ago

If you find it please let me know.  I cancelled my service months ago and just got billed again! How do we get this refunded?

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