AT&T related help: Learn how to unlock your phone or device
Monday, November 20th, 2023 5:30 PM
3 months ago
ACE - Sage
4 months ago
ACE - Expert
Have you tried the unlock portal? If so, what was the message?
They are saying they it's not eligible.. but I've been having this phone for more than 6 months.. just keep having to buy a new sim card..
ACE - Master
Did they give a specific reason for not being eligible? Is the phone being used on the AT&T network? It has to actually be active on the network. Also, assuming that you’re prepaid, you are just refilling your prepaid SIM aren’t you? You're not just buying a new SIM with a new number every month are you?
Who said it is not eligible? Using the unlock portal that @formerlyknownas posted the link to has a list of requirements for unlocking. If you meet those requirements, then submit for an unlock.
We understand how important is to get the device unlocked. We're here to help you with the information that you require, @1NinoDon.
We are going to reach out to you in DM to take a look at account details and help you with unlock information. Please look out for a DM notification from us.
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
😲... Ooh this is good.. 🤣😂
What is good?
Is that AT&T HELP CHAT A SCAM?? 🤔.. Because they sent me an link to my DM but that link don't work.. 🤨
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