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1NinoDon's profile

12 Messages

Monday, November 20th, 2023 5:30 PM

Unlocking

Trying to get my AT&T MOTO G 5G (2022) PREPAID PHONE UNLOCKED

Accepted Solution

Official Solution

ACE - Sage

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116.1K Messages

4 months ago

ACE - Expert

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23.8K Messages

4 months ago

Have you tried the unlock portal? If so, what was the message?

12 Messages

4 months ago

What portal?? 

12 Messages

4 months ago

They are saying they it's not eligible.. but I've been having this phone for more than 6 months.. just keep having to buy a new sim card.. 

ACE - Master

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10.1K Messages

4 months ago

Did they give a specific reason for not being eligible?  Is the phone being used on the AT&T network?  It has to actually be active on the network.  Also, assuming that you’re prepaid, you are just refilling your prepaid SIM aren’t you?  You're not just buying a new SIM with a new number every month are you?

ACE - Expert

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23.8K Messages

4 months ago

Who said it is not eligible? Using the unlock portal that @formerlyknownas posted the link to has a list of requirements for unlocking. If you meet those requirements, then submit for an unlock. 

Community Support

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229.9K Messages

3 months ago

We understand how important is to get the device unlocked. We're here to help you with the information that you require, @1NinoDon.

 

We are going to reach out to you in DM to take a look at account details and help you with unlock information. Please look out for a DM notification from us.

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

 

12 Messages

3 months ago

😲... Ooh this is good.. 🤣😂

ACE - Expert

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23.8K Messages

3 months ago

What is good?

12 Messages

3 months ago

Is that AT&T HELP CHAT A SCAM?? 🤔.. Because they sent me an link to my DM but that link don't work.. 🤨

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