New Member
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1 Message
Unlocking phone
Unlock code was sent over a month ago and is still inaccessible. I need to cancel the code so i can resubmit the request.
New Member
•
1 Message
Unlock code was sent over a month ago and is still inaccessible. I need to cancel the code so i can resubmit the request.
ATTHelp
Community Support
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231.4K Messages
4 years ago
Hi @Crystaljr,
Thanks for reaching out! We'd like to get to the bottom of this.
When you say the code is inaccessible, are you saying you received the confirmation email after your request was approved? If so, please let us know what device you're using, so we can check to see the unlock instructions for your specific phone. If you never received the confirmation email, please let us know.
If you did however, then the unlock request shouldn't still be pending. We look forward to your response!
Collin, AT&T Community Specialist
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