Unlocking iphone

When I type in the EMEI number in the att steps to have my phone unlocked (prepaid acct) I receive a message that it is not a valid number

Community Support

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231.5K Messages

4 years ago

Greetings, and thanks for reaching out @Janbeth!

We'd like know more about your device unlock request!

Since having an AT&T account, has the iPhone completed 6 months of prepaid service with AT&T?
Was the cellphone purchased through AT&T or a 3rd-party retailer?
Have all Device Eligibility Requirements as mentioned in the highlighted article is completed to continue the unlock process?

Provide us more specific details to continue further.

We look forward to hearing from you!

Dwight, AT&T Community Specialist

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