Unlocking a prepaid phone - blocked from unlock portal
Unlocking my Galaxy A32 5G has been an ongoing tragedy, so I hope someone can finally help me with this.
I bought the phone from AT&T and it was active for ~2 years as a prepaid. Now I've left the US and find that I cannot use any other network because the device is network locked. The unlock portal kept blocking me with "the information you entered is incorrect". It took me several hours to find the following post
and realize that apparently prepaid customers have to answer "No" to the questions of whether I have an AT&T number, and enter the IMEI directly. Okay, did that; now I'm getting the message "Looks like the device you want to unlock is active on another AT&T account" - which apparently is because I answered "No" to the above question!
So: I can't progress when treating my number as an AT&T number, and I can't progress when not doing it. Since I'm outside the US now, I can't even use the hotline (or use the phone for verification calls, or receive texts), and the international hotline throws me out after two hours of waiting loop.
Could someone please assist?