Unlocking a AT&T prepaid phone
my friend was given a AT&T prepaid phone, no sim, just the phone and they want to unlock it so they can add a different carrier SIM card! But the email asking to confirm unlocking just says unlock your phone.
no link, no confirmation or anything other then the page saying unlock your phone and when I try to click again it says not been confirmed! I heard it takes about 48 hours to confirm and all that, but I just wanna make sure that this is what I’m suppose to do?
already tried calling, it sent me in a loop after I talked to a nice lady on the phone for help, they tried sending me to another line.