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New Member

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1 Message

Tue, Jan 14, 2020 2:13 PM

Unlock request denied but I've been using this phone on AT&T for 2 years. Why?

Hello AT&T,

I'm trying to unlock my phone. The request was denied and the explanation was that I have not been a AT&T customer for 6 months.

I've been aa AT&T customer for 2 years. What's the problem?

Responses

Constructive

Employee

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16K Messages

a year ago

the 6 month denial tells us you have a prepaid phone possibly used on post paid? If that’s the case you haven’t satisfied the prepaid requirements required with a prepaid phone. If that’s incorrect then you would need to call tech support

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sandblaster

ACE - Expert

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44.5K Messages

a year ago

It does not matter how long you have been a customer. That specific phone must be used on prepaid for 6 months before it will be unlocked.

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