Skip to main content
AT&T Community Forums
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.

New Member


1 Message

Wed, Apr 8, 2020 1:29 AM

Unlock Netgear Nighthawk MR1100 Hotspot

I need to unlock my Netgear Nighthawk LTE hotspot. I have moved to a place where ATT service is very spotty and I need to switch to another provider. I purchased this hotspot from Best Buy. The web-based unlock service will not allow me to proceed because it says it hasn't been in service for 6 months. I own the hotspot and just need some help.


Brand User

Community Support


147.6K Messages

a year ago

Hello @cluke,


We'd be more than happy to take a closer look into why you're unable to proceed with your unlock request.


We'll need some more details in order for us to better assist you:

  • Have you already reviewed all of our Unlock eligibility requirements listed at the link provided, to make sure that your wireless device is eligible for unlock?
  • Also, how long has your wireless device been active on your AT&T PREPAID account?

Please let us know.


We look forward to hearing back from you.


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

2 months ago

Question please.

If an ATT mr1100 device was bought at Best Buy and never used on ATT Prepaid then it can never be unlocked?

Get started...

Ask a new question