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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID
I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that.
I now want to use the phone in another country and tried to unlock the phone by going to att.com/unlockdevice. After going through the process I received an email that said, "Before you can unlock this device, the owner must remove it from their account." Since it has been 3 years since I had a prepaid account with AT&T, customer service can no longer find my account but the phone is still connected to that old account.
How can I get my phone disconnected from my old account and unlocked? I still have the original order number when I ordered the phone online at att.com.
Thank you.
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Constructive
Former Employee
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31.4K Messages
2 years ago
Prepaid phones must be used on AT&T for 6 months before they qualify for unlock.
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JefferMC
ACE - Expert
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32.3K Messages
2 years ago
^^ What Constructive said ^^. AT&T will not unlock a prepaid phone until it has been active on a prepaid account for 6 months. You've got at least 5 more months to go.
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Constructive
Former Employee
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31.4K Messages
2 years ago
@JefferMC I believe it starts over after the account gets disconnected before the 6 months.
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JefferMC
ACE - Expert
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32.3K Messages
2 years ago
Probably so. That's why I said "at least" because I wasn't going to go look it up.
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