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Contributor

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1 Message

Wed, Aug 8, 2018 8:06 PM

UNLOCK MY CELL PHONE

Hello, I have a problem. I bought an Iphone from Ebay which said it was unlocked. I received it and as I didn´t need it I didn´t use it right away. The thing is after a while, I remember about it and try to start it and use it and it is locked. I contacted with the seller but didn´t take the responsability, and as the time for claims in Ebay ended I couldn´t have a solution. The problem is that the seller didn´t pay completely the phone..He still owing some payments and that´s why it is locked and I can´t use it. What can I do? I don´t speak English (I am asking my daughterr to help me to write this) so I can´t call to AT&T to have a solution. Can you help me please?

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Brand User
ATTHelp

Administrator

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112.6K Messages

2 years ago

Hello @WalterX.

 

Unfortunately, because your phone does not meet our eligibility requirements we are unable to unlock it. We advise customers to be very careful when purchasing from third party sellers because there is no guarantee the phone is eligible to be unlocked. Thanks for reaching out for clarification!

 

Dawn, AT&T Community Specialist

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