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Kitty 's profile

1 Message

Thursday, April 4th, 2024 4:48 PM

Two voice mail service numbers

I have two numbers for voice mail service and phone goes straight to voice mail.

Accepted Solution

Official Solution

Community Support


232.4K Messages

2 months ago

Hello @kitty ,

Thank you for reaching out to us. We understand your concern regarding your incoming calls going straight to voicemail, let's get the help you need.

First, try to reset your network settings to refresh your connection to our network as you stated you were recently out of the country.

  • iPhone: Settings>General>Reset>Reset network settings
  • Android: Settings>General Management>Reset>Reset network settings

Next you would want to check your Call Forwarding Settings. Your incoming calls could be forwarded to your voicemail.


If you are still unable to receive calls we would then suggest running your device through our Troubleshooting Tool

  • Under Fix an Issue select Phone Calls.

Let the tool walk you through some troubleshooting steps. This will provide you with our top resolutions.


Let us know if this helps! Please feel free to reach us if you have any other questions.

Thank you for contacting AT&T Community Forums.

Kevin, AT&T Community Specialist

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