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LP0317's profile

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1 Message

Thursday, June 9th, 2022 5:05 PM

Turbo Hotspot 2 - Connected but no internet connection

Hi! I purchased my Turbo Hotspot 2 yesterday and was excited to use it again today because of the quality I was getting. I turned it on today and it connected to my device but on my device it showed “connected but no internet connection.”

As usual I did every step from previous questions asked such as:

•Turning on and off: Still had the same problem 

•Both ways of Factory Resets: Still had the same problem

Everything seems to be working perfectly fine… Full bars, AT&T, and LTE. Entered all passwords correctly and still nothing. Purchased 100 GB so I have plenty of usage left. 

Accepted Solution

Official Solution

Community Support

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231.3K Messages

2 years ago

We want to help with your mobile hotspot connection, @LP0317

 

There are a few reasons why you may be having trouble with your connection:

  • Device or Electronics near your hotspot. ~ Electronics near your hotspot can impact not only the Wi-Fi signal, but the incoming LTE signal because of electromagnetic interference. Move the hotspot away from electronics, place it on a hard surface (off the ground/floor, and elevated). Speaker systems are a big no no, so keep that away for sure.  

  • Walls & Building design. ~ Have you noticed areas in your home where Wi-Fi drops or where calling is an issue? Thick or concrete walls, metal frames, and even rooftops can affect the signal and in turn, your hotspot connection. Place the hotspot near a window to improve LTE signal reception. Also, not all home designs will affect the LTE signal. Feel free to test different spots and/ or place the hotspot in a central location. This can help improve Wi-Fi coverage.

  • The number of people surfing or streaming. ~ Reduce the # of devices connected to the hotspot. If a device is being used to stream, game, or download, overall speeds will drop. If a device is not in use, turn it off. 

  • LTE Coverage. ~ Use our Wireless Map to check the coverage in your area. Reboot the hotspot, wait 30 seconds, and test different wireless channels. Use the 2.4ghz signal setting if possible. If you do not see improvement, a Wi-Fi repeater may be needed like the AirTies.

You can check out our article titled Improve Hotspot Signal to learn more about adjusting the settings on your device. 

 

Please keep us updated on how this works for you! 

 

Sydne, AT&T Community Specialist

New Member

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1 Message

2 years ago

Hi I just purchased my turbo hotspot 2 also and I am having the same problem and I tried every solution they had and it is still not working does anyone have a solution? 

1 Message

9 months ago

Same issue , did all of the  recommendations , still has issues. will a booster or extender help ?  

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