Trying to Purchase Wireless Hotspot for AT&T Prepaid Plan
I went to a retail store and purchased the data plan for 20gb/mo $25/mo ($300 required up front for 12 months coverage). The employee checked and didn't have any hotspot devices available. They told me to just purchase one online and all I would need to do is insert the SIM card. I have now talked to 7 people and nobody can help me with this. I just want to purchase the hotspot to work with this plan.
- Retail store
- Video chat on att.com - Asked if I was a business customer, I said no...turns out, they only help business customers.
- Prepaid support - Transferred here by #2
- 877-782-8870 - Transferred here by #3
- Prepaid support - Transferred here by #4
- 800-844-5175 - Given this number by #5
- Prepaid support - Transferred here by #6
Once again, I just want to purchase an AT&T hotspot (Netgear 4G LTE Nighthawk) to work with this plan. Can someone please help me with this? I have tried calling the store multiple times but nobody answers.