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DatChickDuhh's profile

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1 Message

Wednesday, May 3rd, 2023 6:30 AM

Switch From AT&T Wireless number to New AT&T Prepaid Number but keep the same phone and imei

I was using the phonenumber/sim with the AT&T Wireless until it suspended..i knew it was AT&T but failed to realize it wasnt prepaid so now i have the prepaid phone number.. but i need to keep the device..

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Official Solution

ACE - Sage

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116.1K Messages

10 months ago

If your post paid service has been suspended for non-payments, you cannot port your phone number, and you cannot use the phone. 

If you have been paying for a phone on a postpaid plan you cannot use it or activate it on a different account unless it is paid off.

https://www.att.com/support/article/wireless/KM1509747/

If the phone is paid off, you could have migrated to prepaid with the same number.

But either way the phone has to be paid off in order to work on a different account

(edited)

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