Skip to main content
AT&T Community Forums



1 Message

Wed, Mar 27, 2019 2:31 AM

Screen unlock

I forgot my pin to my screen lock on my Blade Spark ZTE phone how do I reset it without erasing anything in the phone?


Accepted Solution

Official Solution

Brand User

Community Support


136.1K Messages

2 years ago

Hi @Cartoonman,


We'd love to help! In order to reset your PIN, an alternate master reset will need to be performed. You can learn how to do this on our Device Support page. You will need to backup all data before doing this. Follow the instructions on the page, and let us know if you have any other questions!


Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question