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2 Messages

Wed, Jun 19, 2019 2:23 PM

Reward Card not received

I was supposed to receive a $100 Reward Card for ordering my Galaxy 10e online.  It was confirmed with an agent.


I have not received my Reward Card or notification.  It has been 3 months.  I've called before and was advised to wait.  I've waited.




Accepted Solution

Official Solution

Brand User



108.4K Messages

8 months ago

Hi @Retire12,


Thank you for bringing this to our attention. Allow us to assist. Please visit our Rewards Center in order to access your rewards. You can input your account number and zip code to view this information.


Next, please let us know the date when you ordered this device. This will give us the time frame we need to further look into this for you. We look forward to hearing back from you!

Collin, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.