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1 Message

Thu, Jan 31, 2019 3:23 PM

Refund for autopay

Hello! I’ve had an iPhone 6 with a prepaid service that was 60$ and I had signed with autopay unfortunately that phone broke with water damage and I could no longer use it and upgraded to an iPhone 8 with at&t as well but had to get a new number but I forgot to turn auto pay off for that iPhone 6 and it’s been 10 months and I just checked that they are still charging me every month 60$ and it wasn’t used since I upgraded. How do I get a refund for that?


Accepted Solution

Official Solution


ACE - Master


3.2K Messages

1 year ago

Per Prepaid Terms of Service: "Applicable plan charge for any AT&T PREPAID plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan's period."

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