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itz._.ethen's profile

Tutor

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7 Messages

Sunday, April 28th, 2019 4:20 AM

PUK Code issues on AT&T Prepaid sim in iPhone

Hi everyone.

So i am having an issue with my phone due to conflicts. So, according to the manual online to getting a PUK code, you need to sign into att.com/myprepaid. However, the problem is that no matter what password/pin i put in, i get rejected and locked out for an hour. So, i try to reset the password/pin, but it asks for my number. I put it in and it texted the number, but my phone couldn't receive it due to a Locked Sim. I cant get into the account this way, and have no way of getting in. Please help, I am leaving for a trip soon!

ATTHelp

Community Support

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207.7K Messages

4 years ago

Hello @itz._.ethen,

 

We can definitely assist you with getting the PUK code to unlock the SIM card for your PREPAID device. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

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