Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
itz._.ethen's profile

Tutor

 • 

7 Messages

Sunday, April 28th, 2019 4:20 AM

PUK Code issues on AT&T Prepaid sim in iPhone

Hi everyone.

So i am having an issue with my phone due to conflicts. So, according to the manual online to getting a PUK code, you need to sign into att.com/myprepaid. However, the problem is that no matter what password/pin i put in, i get rejected and locked out for an hour. So, i try to reset the password/pin, but it asks for my number. I put it in and it texted the number, but my phone couldn't receive it due to a Locked Sim. I cant get into the account this way, and have no way of getting in. Please help, I am leaving for a trip soon!

Community Support

 • 

229.6K Messages

5 years ago

Hello @itz._.ethen,

 

We can definitely assist you with getting the PUK code to unlock the SIM card for your PREPAID device. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.