Pre-paid wireless internet not working
I prepared this as an E-mail to AT&T, but it seems they do not do E-mail!
My prepaid wireless internet stopped working the morning of Friday (9/11/2020). I tried again that night, and found I could check my account, though it was glacially slow, but any other website I tired timed out. I could see I have over 16 GB left on the 17 GB. Naturally, I tried power cycling the hotspot. It had bee working since June.
The next day, it was the same, so I took into town, thinking a cell tower was down. No joy. My laptop connected fine to a coffee shop Wi-Fi.
I took to the AT&T store. They tried taking out the battery (I should have thought of that!). No improvement. They put a new SIM into the hotspot. Not change. They concluded I needed a new hotspot and sold me one. They put a SIM card into that. Same problem. They got on the phone and texted AT&T tech support. No solution except to suggest I sign up for another wireless program. They concluded that it was a wide-spread problem (I was about 13 miles from home in the store) with the prepaid network.
I had seen (and see) no indication of that online.
Before spending more money, and since I did not absolutely need it right then, I was advised to take both hotspots home. I could try the new one periodically for few day and see it started to work. If it did, I could try the SIM in my old one, and, if it worked, return the new hotspot.
Not a productive afternoon.
It is not working today.
None of this is very reassuring since I really will need it if I get sick or have to quarantine.
Any help would be appreciated.