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Wed, Oct 28, 2020 9:25 PM

Only getting H/H+ On Unlocked Samsung Galaxy A31

Hello, I recently just left T-Mobile and ported my line to AT&T prepaid this morning. Since porting I've only been able to get H & H+ connections. On T-Mobile I would get LTE & LTE+ with no problems. The phone is only 3 weeks old. The model number is SM-4315G/DSL. I've already tried the network reset and no luck.

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ATTHelp

Community Support

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140.2K Messages

a month ago

Hey there @dutchmaster86!

 

In order to obtain LTE & LTE+ service on your device you will likely need to perform a simple step. Allow us to help.

 

Try resolving your experience by reprogramming your device's data settings. To program an Android device with the correct settings to connect to AT&T data services you'll want to follow the steps provided here.

 

Let us know how this worked.

 

Lar, AT&T Community Specialist

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