New Member
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1 Message
Old sim, new phone, no service
Hi,
I ordered a new iPhone SE from Walmart.com on AT&T prepaid. As my old phone was an iPhone SE and the sim was compatible with my new phone, on receiving the phone, I swapped my old sim into the new phone but discovered I had no service. I phoned AT&T and was told my new phone wasn't scanned as sold and to send an email to attprepaidsupport@att.com, subject: purchase Walmart.com Receipt for LDN(my phone's IMEI), with a proof of purchase receipt. I did this yesterday and haven't heard anything and I still have no service.
Based on the instructions which came with the phone I was expecting to just plug my old sim into my new phone and be able to use my new phone with my same number immediately. I am a long term AT&T prepaid customer and this is hugely frustrating. Please advise!
Juniper
ACE - Expert
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32.1K Messages
3 years ago
Email over the holidays plus other issues (Covid, short staffing, fallout from Nashville bombing, etc.) means I wouldn't expect a fast resolution. Alternatively call and speak to prepaid customer support if there is anything further they can do.
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yaw
New Member
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2 Messages
2 years ago
Did this ever get resolved? If so, how? And did you have any trouble with it, going forward? I'm having the same issue.
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formerlyknownas
ACE - Sage
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117.2K Messages
2 years ago
This is not AT&T's fault if you purchase a phone from Walmart, Target, Best Buy Etc this is the fault of the retailer.
Sunday on a holiday weekend there's a good chance you will not be able to get someone who can resolve this but it's worth a try. Call AT&T and explain the problem. Have your receipt and your IMEI available. AT&T should be able to transfer your call and get this resolved for you..
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