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Contributor

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1 Message

Sat, Aug 18, 2018 3:43 PM

New sim activation problems

Hi my daughter has just moved to USA from Ireland  and is trying to activate a prepaid sim in her iPhone but she cannot get her cell phone number or for the sim to activate -it says that she has a balance of $0 but she paid $65 for the SIM card-  any suggestions please? 

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Official Solution

sandblaster

ACE - Expert

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36K Messages

2 years ago

A SIM card is just a SIM card. You don’t get service until you select and purchase a service plan. If your daughter paid $65 and only got a SIM card, she got ripped off. However, it is possible that $65 can still be used to pay for service. She may have gotten a prepaid card worth $65 which she must apply to her account. Would need more detail on exactly what she got for that $65 to advise further.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
adidaskid808

ACE - Professor

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1.7K Messages

2 years ago

AT&T will charge you up to US $10 for a SIM card. There is no credit inside.
At&t  never sell SIM card that have credit inside .
You must be Scam !!!!!





Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I have the same problem, during Hurricane Michael AT&T was 1 of 2 cell services that worked. My sister mailed me a prepaid AT&T phone and mailed a $65 prepaid refill card (that came with a sim card that u punch out of the card. I went to an AT&T provider & was told I had to activate it there & pay the 1st month for the $65 plan. It is now time to refill & it is requesting a PIN#. (8-20 digits)  The prepaid card does not have a PIN.  Can anyone help on how to apply this to my phone?

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