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Wolftricate's profile

New Member

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2 Messages

Thursday, May 27th, 2021 1:20 PM

New service - 5G not working on tablet/no data with full bars

Hello,

I recently purchased the new ipad 5th generation and I activated a prepaid service using a sim kit. I noticed that I'm not able to use cellular data even though the data button is activated. I have tried resetting my tablet and reinserting the sim card multiple times. Plus a full bar signal shows that its only 4g available even though I have a 5g tablet and its available in my area. I currently have the 100 GB prepaid data plan. Any help would be appreciated?

New Member

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2 Messages

3 years ago

Actually I found a resolution by asking customer service to reset the sim card

Community Support

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231.3K Messages

3 years ago

Hey there @Wolftricate,

 

We're glad you were able to get this resolved.

 

We hope you enjoy your new device and the features it comes with. 

 

We're here to assist if you have any other questions or concerns!

 

Ashlyn, AT&T Community Specialist

 

 

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