Skip to main content
AT&T Community Forums
C

New Member

 • 

2 Messages

Thu, Apr 1, 2021 2:38 PM

New International activation

I have a Samsung Galaxy Note 10 Lite, it is a dual sim version and is an international phone, I was told when I bought the phone that it would work in the United States, when I went to the AT&T store to have it activated on a prepaid, they told me my device is not compatible and would not work in the U.S, So i take it to Walmart, and the salesman tries the same device with Straight talk, I end up taking my chances, buying a straight talk plan with sim, and put it in and everything went fine, activated and is working normally, But I really want AT&T because i think coverage would be better, Is there a way I can have an AT&T sim activated and try it without wasting the money on a plan and it not working? How can I get this straightened out? I know if it's dual sim and international, it should be able to accept a sim and work in other countries, Not sure what to do here and I need help, Thanks for any insight anyone can offer, Have a great day 

Responses

lizdance40

ACE - Sage

 • 

84.1K Messages

1 m ago

Nope.

International versions cannot be activated on AT&T. In fact you may wind up with a suspended SIM card if you try to activate a phone that is not on AT&T white list.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwiX-Jv8oYLtAhXQo1kKHYhHDGcQFjAAegQIARAB&usg=AOvVaw3sCP2kJRUevj0ARWKoc1nJ

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

1 m ago

Thank you for the response, After this experience, I will never buy an international phone again, It's working fine with Straight Talk, So I guess I will just have to stick with them, Thanks again 

sandblaster

ACE - Expert

 • 

49K Messages

1 m ago

Straight Talk is a virtual carrier. They don't operate their own network, they use other US carriers meaning you get whatever coverage of the carrier you are using. Straight Talk may still activate that phone but if your Straight Talk was activated on ATT, I'm pretty sure you face the same 2022 deadline for when that phone will no longer work. You might want to verify what carrier your Straight Talk service was established with.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question