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Sat, Jan 15, 2022 11:42 AM

My prepaid smartphone is not sending or receiving calls or texts

My prepaid smartphone is not sending or receiving calls or text. I will call my prepaid from my little Verizon cell, and I will get an announcement telling me that the number I called is not receiving calls at this time. Can you help me?


Community Support


180.5K Messages

10 d ago

Hello kratos_1984, we're here to help get your phone sending and receiving calls and texts.


Try these tips to fix problems making and receiving phone calls and texts with AT&T PREPAID:
  • Turn your phone off and back on.
  • Make sure you have service in your area. Check out the AT&T PREPAID Coverage Map.
  • Activate your AT&T PREPAID account, refill your minutes, or renew expired AT&T PREPAID plans at the AT&T PREPAID Support Center.
  • Be sure that you and your callers use 10- or 11-digit dialing when placing calls.
  • Learn how to call or message internationally if you’re traveling outside the U.S.
  • Check out Device Support tutorials and videos that'll teach you how to:
    • Turn off Airplane Mode. Most phones display an airplane icon when Airplane Mode is on.
    • Turn off Do Not Disturb or Quiet Hours. Some phones have this setting to keep you from getting calls during certain times or while the setting is turned on.
    • Turn off Call Forwarding. Press #21# on your phone and then the CallSendTalk, or Receiver key. If your calls continue to forward to another number, learn how to  turn call forwarding on and off.
    • Check the Blocked Calls or Reject List. On some phones, you can block calls from certain numbers or create a reject list to avoid calls you don’t want to get.
    • Insert SIM card. Steps on how to remove and reinsert the SIM card if your phone displays Insert SIM or Emergency Calls Only.

Let us know if this helps, and thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist

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