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New Member

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2 Messages

Monday, July 6th, 2020 1:11 AM

My connection is diconnected

My unite-b142 worked fine up until a week ago.  I have 23 days left on my plan which is supposed to be unlimited (ipad landing) is where I go to purchase my plan. I tried to follow the alert my device is showing by connecting to a network how ever when I press connect nothing happens . I got another data plan 2 days ago thinking maybe that would fix it and nothing still . The device shows as a connection option when I scan with my tv to connect but again it says not connected to a network. What is going on? How to fix this issue and get my device to connect to a network??   Please help I cant find any answers.

Accepted Solution

Official Solution

Community Support

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232.8K Messages

4 years ago

We can help you with session based data, @Dwickline.

Are you using a SIM swapped from an iPad in your Unite-B142?

The ipadlanding site is used to purchase prepaid data for iPad's only. To purchase a data plan for your Unite-B142 please visit att.com/buyasession.

We encourage you to check out AT&T DataConnect Pass plans for Tablets and Other Mobile Devices for more information. Please let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

New Member

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2 Messages

@ATTHelp I guess that I could of used an Ipad sim (IDK) I bought it online almost a year ago and followed the inclosed instructions and It has worked just fine until a couple weeks ago. I just purchased a renewal on 7/1/20 that has already came off my debit card can I get that either refunded or transfered to the proper type of account I should of had ?  Thanks for your help  I would of done this different if I knew there were different SIM cards for different devices . I just thought Ipad's and hotspot's , watches, were iPad data only plans . 

ACE - Sage

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118.2K Messages

This is a prepaid service and it does not refund.

The plan you bought was always meant for tablets, never a dedicated hotspot.

You can move the SIM card into a tablet and contact AT&T to correct the IMEI to agree with your tablet and hope they will agree to let you continue service at least until the end of your paid term.

     

🐾 I don’t work for AT&T or any carrier. Former AT&T,  Current Verizon customer.  My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove. 

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ACE - Sage

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118.2K Messages

4 years ago

ATTHelp is correct.  You used an ipad sim in a device that was not permitted.  The IMEI sweep picked it up and shut you off.  
Either use an iPad, or deal with the limited plans for the mifi

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