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CjsAngel 's profile

New Member

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4 Messages

Sunday, March 26th, 2023 3:25 PM

Mobile Hotspot not working with ActiveArmor

Since switching to the ActiveArmor service a week ago, I have had issues using my Hotspot. I get the message "there are network errors". Restarting my phone helped once but now won't. Any ideas?? Can't always get Wi-Fi and need my Hotspot.

Accepted Solution

Official Solution

Community Support

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232.7K Messages

1 year ago

Thank you for sharing the make and model of your device, CjsAngel.

 

Here's what you can do to try to resolve your experience with AT&T ActiveArmor on your Samsung Galaxy S21. Open the Network section and turn off Safe Browsing.

  1. Open Android settings.
  2. Tap Connections.
  3. Tap More connection settings.
  4. Tap VPN.
  5. Next to AT&T Active Armor VPN tap the gear icon.
  6. Tap Delete VPN.
  7. Open AT&T Active Armor.
  8. Tap Network.
  9. Under Safe Browsing, tap Set up Safe Browsing to turn it off.

This should allow other devices to connect to the smartphone as a mobile hotspot. This trend is caused by a switch between Wi-Fi and Cellular which is failing to reconnect. It's similar to calling from a home phone and getting a busy signal.

 

Also, make sure to install any updates you receive on your device. A system update notification is pushed to let customers know an update is ready to install. Learn how to check for software updates for the Samsung Galaxy S21 by visiting AT&T Device Support.

 

Try this and let us know how it goes.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

Community Support

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232.7K Messages

1 year ago

Hello CjsAngel, we're here to help you with your ActiveArmor app and connecting to a mobile hotspot.

 

What is the make and model of your phone? This way we can offer device specific troubleshooting.

 

Let us know, so we can begin to address your concern.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

Samsung Galaxy S21 5G, model SM-G991U

New Member

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4 Messages

1 year ago

Samsung Galaxy S21 5G, model SM-G991U

New Member

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4 Messages

1 year ago

That did the trick! So, the mobile hotspot won’t work with the ActiveArmor? What is the easiest solution to fix this in the future, or is this the route every time? 

Community Support

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232.7K Messages

1 year ago

Hello CjsAngel, that is good news.

 

We are glad to you were able to resolve your issue. Feel free to reach back out if you have any further questions or concerns. Thank you for choosing AT&T.

 

Carlton, AT&T Community Specialist 

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