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A

New Member

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1 Message

Thursday, January 23rd, 2020 3:44 PM

Mistakenly changed my plan while setting up a multi-line account [pre-paid]

Hello, I have mistakenly changed my plan while trying setting up a multi-line account and lost the credits I have recently paid for.

Can I recover it?

Expert

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19.2K Messages

4 years ago

Sounds like this is a cell phone account issue, moving to the wireless forum.

ACE - Expert

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64.7K Messages

4 years ago

Sorry, no. Mistake or not, that’s the way prepaid works. If you call and explain your mistake, maybe they will fix but no guarantee they will.

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