
New Member
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3 Messages
Lost SIM card, how do I keep same number?
Hi, my brother lost his sim card while he was cleaning and may have thrown it away. We were wondering if there is a way to keep his same phone number? He is on a shared two line account with my mom if we have to call customer service
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
10 months ago
He needs to go to an ATT store for a replacement SIM card and have them activate it with his number.
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hello356
New Member
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3 Messages
10 months ago
Thanks for your answer. I didn't mention it is a prepaid plan. Would they still help us at the ATT store?
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sandblaster
ACE - Expert
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64.6K Messages
10 months ago
Since you posted in the prepaid forum, I assumed it was a prepaid plan. Yes, they will still help you at the ATT store but you may need to find a corporate owned store. Authorized retail stores often won’t help prepaid customers.
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ATTHelp
Community Support
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221K Messages
10 months ago
Here's how your brother can go about getting a new SIM card, hello356!
As @sandblaster recommended, your brother can visit your nearest AT&T Store to pick up a replacement SIM.
It's also possible to obtain a new SIM card online or at an AT&T national retailer. Here's how to get started:
You can find additional details about replacing a SIM or even activating an eSIM (if your device is eSIM capable) simply by viewing the details under DETAILED INFO at Get a replacement SIM.
We hope this info helps. Let us know if you have any other questions.
Thank you for reaching out to AT&T Community Forums.
Lar, AT&T Community Specialist
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hello356
New Member
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3 Messages
10 months ago
Thanks to both of you for your help! We will look into that.
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ATTHelp
Community Support
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221K Messages
10 months ago
We're glad that we could be of assistance, hello356!
Thank you for reaching out to AT&T Community Forums.
Let us know if you need any other support with AT&T products and services.
Enjoy the rest of your day.
Lar, AT&T Community Specialist
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