Login to webui for Turbo Hotspot 2

Hey John1999 we would be happy to help with your hotspot concerns! 

First we would like to advise restarting your device.

This is a common thing with devices that been in service for a while. With all the new network changes and updates that has happens over the years, a quick troubleshoot and update will find a solution. Just go to the fix an issue tab then sign in to run a diagnostics on your device.

Please let us know if that answered your question.

Devin, AT&T Community Specialist

I have restarted the hotspot every day and I still can't get the webui login screen to appear on my ATT phone. 

I can connect to the internet using the hotspot without any problem.

My wife's phone will not bring up the webui login page as well. It gives the error message: "hotspot.webui’s server IP address could not be found".

Can you access the login page for webui?

Thanks for helping!

Hello there @John1999, thank you for letting us know that information, and we understand how frustrating this situation can be. 

To further assist you, let's make sure we cover all the bases as well for troubleshooting your device. Are you using the correct URL listed for the Webui website as follows: http://hotspot.webui/

If you are able to get to the correct page when using this link and are still having further issues with your device such as limited or no connectivity, please look at this helpful guide for connectivity issues.

Also, if after you are able to log into your device, but you are unable to access certain websites. We also have a helpful guide to troubleshoot being unable to access specific websites. 

If you have further questions or concerns, feel free to reach back out and thank you for coming to the AT&T Community Forums.

DylanD AT&T Community Specialist

The issue is that when using the webui URL http://hotspot.webui/ it does not open the login.

Instead of opening, Chrome gives an error message stating the URL could not be found.

This has nothing to do with the hotspot itself. It has to do with the webui URL not working 

Hello there @John1999, We appreciate the information you have provided with this ongoing concern. 

A further step we can take to see if it is an error with the device or network is to clear the cache and cookies on your device that you are trying to get to the webpage with.

If you need assistance with how to clear your cache and cookies on your device's browser. We have a helpful guide that you can see here for how to clear the cache and cookies on your devices browser. 

If after this step, you are still unable to have the website load correctly to log in. Please let us know, and we can take a deeper dive to see what could be causing this ongoing concern for you. 

DylanD, AT&T Community Specialist

Already did that as well. I try to cover everything I can. This did not help. 

Thank you for letting us know @John1999, to further investigate what could be causing your situation to happen, we will need to meet in a Direct Message so that we can take a deeper look into this concern. 

In the meantime, try to enter the IP address for the website, to see if this could lead to a different result. The IP address is as follows: http://192.168.1.1

Please check your Direct message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) for our direct message to you, and we will be looking forward to your response! 

DylanD, AT&T Community Specialist

That worked! Your a genius. I'm not even going to ask how this worked.

Thank you from a senior citizen!