Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
roseydove's profile

New Member

 • 

4 Messages

Thursday, September 8th, 2022 2:02 PM

Leaving two Networks Can our Phones come over to ATT Prepaid?

My son and I are leaving Tracfone and Net10 because they want to go to Verizon network sims. We do not have that good network in our area we have excellent ATT coverage through Tracfone and Net10 but they are changing to Verizon. Would we still be able to go to ATT Prepaid? We get better service bars in our area right now with ATT towers. I have a Samsung A71 5g GSM unlocked and he is getting a Samsung A53 5g factory unlocked phone? It says for regular wireless ATT there is coverage for my area but when I put Prepaid it says no coverage. 

Kat

Accepted Solution

Official Solution

Community Support

 • 

232.1K Messages

2 years ago

We're glad you're interested in our PREPAID service, @roseydove. Let's work together to check the coverage in your area and look into your device's service capabilities. 

 

We can confirm that there is coverage in your area. As @sandblaster mentioned, we have a list of unlocked devices that are compatible with the network. Compatibility is determined by your device's model number. If it is not on the list, it may not work on our network.

 

To find the model number of your device

  1. Go to Settings. You may have to go into the System men next.
  2. Tap About Phone or About Device to view the model name and number.

Let us know how this helps! We're here if you have any additional questions. 

 

Sydne, AT&T Community Specialist

ACE - Expert

 • 

64.7K Messages

2 years ago

Yes, you can port your numbers to ATT prepaid. You need to verify your phones are on ATT’s list of supported phones but if they are already working on ATT’s network, they probably are. Where exactly does “it” say no coverage for prepaid? I’m pretty sure Net10 and Tracfone use the same towers as prepaid, you should get the same coverage.

New Member

 • 

4 Messages

2 years ago

I live in Boonville Missouri when I type in my zipcode 65233 for Wireless it shows coverage but Prepaid says No Coverage not sure why? 

Kat

New Member

 • 

4 Messages

2 years ago

Yes mines on the list Samsung A71 5g but my son's is a Samsung A53 5g not on the list why? All the Samsung As are on it but not that one? 

Katherine 

Community Support

 • 

232.1K Messages

2 years ago

Thank you for confirming that for us, @roseydove

 

Certain carrier unlocked devices may not be optimized to work on  AT&T’s network. This is important to remember when purchasing a non-branded, unlocked device and why you see different model numbers. This is because they have different hardware that is not compatible with AT&T’s network (HD Voice, VoLTE compatible). Find more information here

 

We hope this helps! Thanks for visiting our AT&T Community Forums. 

 

Sydne, AT&T Community Specialist

New Member

 • 

4 Messages

2 years ago

Okay well the list on this comment saying here for more information it listed Samsung A53 5g Thank you It means we can I called our ATT store here he said we are covered I got my pin to keep my number too Thank you 😊 I am sticking to ATT better service bars around rural areas 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.