It's urgent you upgrade to a new phone - Prepaid Account
Hi, I own a Nokia 6.1 Plus unlocked phone, and I'm currently on the prepaid plan. Since 1st March, my phone is not connected to the network. And when I signed into my ATT prepaid account, I saw the alert below:
It's urgent you upgrade to a new phone, your current phone may not work any day now and on April first AT&T will cancel your service. To repeat, its urgent you get a new phone. AT&T can help. For more info, visit your AT&T store (att.com/stores/) for upgrade offers.
Just wondering why I need to upgrade, since my device supports 4G network and is relatively new. Also, is upgrading as simple as buying an unlocked device (iphone for example) and inserting the SIM? Or is it advisable to visit my nearest ATT store?
Grateful for any help.