I purchased (bought outright) an IPhone 12 mini from a local Official AT&T store.
It is now 14 months later that I’ve had AT&T prepay.
I found better priced prepay plan else where so I call 611 and it begins. First I was told my AT&T iPhone 12 mini can NOT be unlocked because I have an installment plan. Now I’m like how is that possible I bought my iPhone from an official AT&T store so I asked to speak to a Supervisor. I explained to the 611 Supervisor that in one visit to the AT&T store I outright purchased the iPhone 12 mini, had it activated in-store to AT&T prepay, and was given a new AT&T phone number as well. The 611 Supervisor (RONA employee #193460984) told me there is nothing she can do, than tells me “I need to purchase my iPhone 12 mini” or “I can go find the person I stole the AT&T iPhone from and tell them they need pay off their AT&T installment bill” yes, you read that correctly the AT&T 611 Supervisor Rona told me “to go find the person I stole my iPhone from and tell them to pay their installment bill.” (also AT&T calls are recorded so it is all there).
I explain to this AT&T 611 Supervisor Rona I NEVER had an installment plan with AT&T EVER and I asked her “how am I a thief?” by I walking into an AT&T store, outright purchased an AT&T prepay iPhone 12 mini, I had the phone activated in the AT&T store, and was given a new phone number? I feel as tho I’m a victim to AT&T because it’s obvious what I did wrong… I walked into an AT&T store. I am now being FORCED, I am unfortunately LOCKED in to AT&T as my prepay service provider.
I asked this 611 Supervisor Rona (already knowing the answer) if it’s possible to have an AT&T prepay iPhone with an installment plan I was told “NO! that is not possible.” than how is it the AT&T in - store employee sold me an iPhone 12 mini in a sealed boxed, activated the iPhone with a new number, and sold me AT&T prepay service and somehow I now have an installment plan??? AT&T 611 Supervisor Rona (employee #193460984) HUNG UP ON ME!
About two hours after I was accused of being a thief by the rude AT&T 611 Supervisor Rona I received a call from a different AT&T Supervisor, “Luv” (Luv, is all she would tell me) she was compassionate, kind and professional she apologized to me for the way I was spoken to, the way I was treated by Rona and I was ensured by this Supervisor that my AT&T iPhone 12 mini would be unlocked within 24-48 hours. Today is now it is almost 2 weeks later and my iPhone 12 mini is still LOCKED. I was blatantly LIED TOO.
- I looked online and it seems MANY PEOPLE have experienced the SAME EXACT THING I AM!!! they too are also being told their outright bought prepay iPhone they purchased from AT&T is on an installment plan or it is a stolen phone or their phone was not purchased in one of their stores.
What do I do from here?
I NO LONGER WISH to have AT&T as my prepay service provider.
- Why should I have to shovel out more 100s of dollars to purchase another iPhone??? when this is CLEARLY AT&T’s mistake not mine.
- AT&T is FORCING ME to use them as my service provider and AT&T has made ME their VICTIM. What can I do now???