AT&T Community Forums

Ipad landing page account didnt renew

So here's my story: last month I used more than 800gbs with one of my unlimited iPad data accounts...I am not sure if this issue has something to do with what is happening right now but I am having an issue with my ipad data account.

beggining this month of april 2020 I renewed my data service for 30 more days of unlimited using the ipad landing page...everything went well with the renewal I was charged $34.99 to my card on file as usual but few minutes later I realized that the internet was not working at all, in the next few days I tried changing the sim card number thinking that could fix my issue but it wouldnt let me it just logged me out Everytime and then showed me the usual error message: we apologize for the issue but att is unable to help you right now blah blah...

The next week I visited an AT&T store but they also were unable to help, they doesn't even have any knowledge about the prepaid iPad data plans which is a shame, when I gave them the account phone number the account showed as as suspended and the amount of $34.99 was showing as -$34.99 but never received a refund or an explanation of why that was happening

Now I can't even access my account anymore so basically I was charged by att for nothing a rip off plus i am losing my unlimited data account and isnt longer available!
can someone here share the correct customer phone number for this type of plans I need to talk to a representative asap and get my account back this is unacceptable I was suppose to still have 15 days of service left but the iPad landing page does not show a number or a way to make a claim if an issue arises

PS. I really hope someone can help me out

Responses

formerlyknownas

ACE - Sage

•

107.4K Messages

3 years ago

Those data connect plans are being suspended and terminated for abuse. Were you actually using the SIM card in an iPad? Will you tethering to another device?
800 gigs would make me suspect you were using your sim card in a dedicated hotspot device, which is against the terms of service.
You can call AT&T and request a refund since the plan never actually worked after you paid for it.

It is being discussed on Reddit among other users that the data connect plans are being terminated for misuse.

(edited)

2

J

jomalova

New Member

•

10 Messages

Hello thanks for your reply but that doesn't help at all I need to speak with a representative to give me an explanation you are just telling me a supposition you are not even sure that is the reason why my plan was cancelled.

I have called the AT&T wireless customer number numerous times and it takes forever to get a person on the phone the customer service (Edited per community guidelines) and they don't seem to know or be able to access these type of accounts

Here's my reply to your suppositions/assumptions

Those data connect plans are being suspended and terminated for abuse RE: abuse???? What you mean abuse??? Unlimited is unlimited and I am suppose to be able to use as much as I want

Were you actually using the SIM card in an iPad?
RE: yes I was but in the case I wasn't why AT&T was allowing to use it in other devices in the first place other companies such as Sprint and Verizon wont let you do that AT&T is playing dirty once again and they will get Sue one of these days for their dirty and misleading business

Will you tethering to another device?
RE: I did not my iPad is not even jailbroken but once again unlimited is unlimited I can use as much data as I want and however I want it to plus AT&T does not even bother to give you a warning or to advise you on how to use you unlimited data plan

800 gigs would make me suspect you were using your sim card in a dedicated hotspot device, which is against the terms of service.
RE: once again you are just assuming that and where in the terms of service says that you are just making it up

You can call AT&T and request a refund since the plan never actually worked after you paid for it RE: HELLOOOOO thats what I wanted in the first place a number where to call for these plans if you have it then share it if not then don't even bother to reply this message again I rather wait for a reply from a real AT&T employee

It is being discussed on Reddit among other users that the data connect plans are being terminated for misuse RE: I Saw those posts but again those post are just suppositions until I read or hear that from an AT&T representative I won't believe a word

Thanks again for your reply

(edited)

Like

3 years ago

0

formerlyknownas

ACE - Sage

•

107.4K Messages

AT&T numbers for customer service are deeply held secret. (NOT) That's why they post them in the contact us Link at the bottom of every web page. And you can Google it too.

FYI Reddit is populated with users AND AT&T employees who confirmed this. AT&T has also removed the unlimited data plans from its data connect website. Within a couple of weeks they replaced it with a 25 gig plan. The $20 postpaid tablet stand alone was also terminated in January - per an AT&T corporate store.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

jomalova

Ipad landing page account didnt renew

formerlyknownas

jomalova

formerlyknownas

Related Conversations

Did this help you?

Tags