I can't connect to at&t network

Greetings @alflyon!

We'd like to know more of why your cellphone isn't connecting to the cellular network!

• Have you tried powering down/restarting your device for wireless connectivity?
• What device are you currently using at this time?
• Does the disconnection happen while at home, at work, or in public?
• Have you checked for available software updates for the the cellphone?

Fill us in more details to check this out for you.

We're here to help!

Dwight, AT&T Community Specialist 

• Have you tried powering down/restarting your device for wireless connectivity?

 yes, I tried and still not working

• What device are you currently using at this time?

OnePlus 6 model A6000

• Does the disconnection happen while at home, at work, or in public?

I was going to work and I turn the data on to listen music, and I had the problem.

• Have you checked for available software updates for the the cellphone?

Yes, I check and it has the last version.

Hello, @alflyon,

Thank you for that information. Reset your OnePlus. Go into Settings>System>Reset options>Reset Wi-Fi, mobile, and Bluetooth.

Let us know if this helps.

James, AT&T Community Specialist

Yesterday I tried to connect and it work. I don't know how because I didn't change nothing but, thanks for the help. 

Hi @alflyon,

Thank you for the feedback.

We are very delighted that you are now up and running. It may have been due to a transient network error. Please feel free to reach out in the future if you need further assistance.

Doyin, AT&T Community Specialist.