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Orchid's profile

New Member

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3 Messages

Tue, Apr 5, 2022 5:10 PM

How to upgrade 3 G Hotspot to 4 G

I have used up 3 hours of time over two days trying to upgrade my 3G hotspot.  A rep at the AT&T store said to call the 611 number and ask for a free replacement.  Is there anyone in the US who can help with this?  The overseas reps are hard to understand and they don't seem to know what I am talking about so they wing it.  They transferred me to the Rewards line, to Tech Support, back to the main number plus I was hung up on three times.  Thank you for any direction you can provide.    

Accepted Solution

Official Solution

ATTHelp

Community Support

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192K Messages

3 m ago

Let's point you in the right direction to upgrade your wireless internet device, !

 

To get started, we invite you to view our list of available hotspots. After you have made your selection, follow the prompts to get your new device.

 

Heads up: If you are currently subscribed to a plan we no longer offer, it may be impacted by the phase out of 3G which will require you to upgrade to a current Data-only plan.

 

Of course, if your device is found among our list of supported devices, you may need to update only your SIM card. If so, visit your nearest AT&T Store to get a replacement SIM.

 

Find out more about upgrading your AT&T Wireless device and the phase out of our 3G network by visiting Act now - 3G is gone.

 

Let us know if this helps.

 

Lar, AT&T Community Specialist

New Member

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3 Messages

3 m ago

Thank you for this update.  I just noticed my device (Netgear) has 4G on it, would this mean I just need a Sim card?

ATTHelp

Community Support

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192K Messages

3 m ago

Great question, @Orchid! It is possible that you will simply need to replace the SIM card.

 

However, we invite you to check that your Netgear device is compatible to our network by viewing our list of supported devices. It’s important to check the device model numbers to make sure it’s still supported since the 3G network shutdown. This includes iPads, tablets, and wearables.

 

Once you know your device still works, you may need to restart your device or check for software updates.

  1. Make sure that your device is connected to the Netgear Nighthawk's Wi-Fi network. 
  2. From your device's Web browser, go to http://attwifimanager.
  3. Enter your Username and Password, then select SIGN IN
  4. Select SETTINGS at the top of the page. 
  5. Select Administration.
  6. Select Firmware Update.
  7. Your device has the latest software if the Firmware version matches the latest update.

These instructions should help you get connected if you have a supported device and SIM card.

 

Let us know how this goes. We want you to stay connected over our upgraded network!

 

Lar, AT&T Community Specialist

New Member

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3 Messages

3 m ago

It says Netgear Model AirCard 779S.  It also has AC779S-1A1NAS but I don't see this info on the supported devices page for Netgear even though I can connect to the internet.

Lastly, how do I find out what my user name is?  I presume the password is on the hotspot?  Thanks. 

ATTHelp

Community Support

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192K Messages

3 m ago

Hello Orchid, we're here to help you find your user name and password.

 

Make sure that you have updated to the most recent software to have the latest features and device protection options.

 

The default password to access the AT&T Wi-Fi Manager is 'attadmin'.

 

  • To open the AT&T Wi-Fi Manager, first connect a device to your hotspot's Wi-Fi network.
  • From the connected device, open the web browser.
  • Enter 'http://attwifimanager/' in the Web address bar, then press Enter.
  • Enter the required password as displayed under Wi-Fi Passwords of your Quick Start Guide, then click Sign In.
    Note: The default password to access the AT&T Wi-Fi Manager is "attadmin"
  • You are now logged in to the AT&T Wi-Fi Manager.

The device may now still be able to connect to the network, but if it's not on the list of compatible devices it may eventually stop working.  

 

Hopefully this information helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

 

  

 

 

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