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New Member

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9 Messages

Sat, Apr 4, 2020 8:47 PM

How can I get a replacement SIM card?

I replaced my old flip phone with a new-to-me one, but need to replace the SIM card because the new one takes a nano sim card. I can't figure out any way to order one one here. There are no stores near me, and the stores would probalbly be closed anyway. I've been without phone service for a week now trying to fix this issue.

ATTHelp

Community Support

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203.7K Messages

3 years ago

Hello @vegbiker,

 

We can definitely assist you with replacing your SIM card. You can follow the steps at this link to Replace a SIM card. Hope this helps!

 

Sean, AT&T Community Specialist

New Member

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9 Messages

Thanks, but that is a non-working link.

ATTHelp

Community Support

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203.7K Messages

Greetings @vegbiker,

 

We're sorry to hear that the link doesn't work. Feel free to click on this link for a replacement SIM card to order online. Or you can always dial  611 for assistance over the phone for a new SIM.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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9 Messages

Well, surprise, I can't dial 611 on a phone without a SIM card. Thanks for the link, but unfortunately the link to get a SIM card for a prepaid plan requires you to sign up for a new plan, which I don't need, I already have a plan. And the link to "Contact you" to get a SIM card has proven to be absolutely useless. I had to order one from a third party, and I am still without phone service because of this. Fail.

ATTHelp

Community Support

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203.7K Messages

Hey there @vegbiker,

 

We do apologize for the inconvenience this caused for you. If you can try to get access to another phone feel free to call 800.331.0500.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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9 Messages

Yeah, I already spent and hour and 45 minutes on that phone line. No thanks.

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